1. For returns of faulty products, refunds will be issued to the account used for the purchase within 7 working days after the product returns to the company.

2. In case of customer refusal to accept delivery, a refund will be processed to the account used for the purchase within 7 days after the product returns to the company.

Return Policy

1. Damaged items due to normal use can be exchanged for a new product within 7 days of receipt. The item to be exchanged must be in original condition with the box and accessories intact.

2. For faulty products, if the customer does not want an exchange but requests a refund, the refund will be processed within 15 days after the product is inspected.

3. The company does not accept returns or exchanges for dissatisfaction, mistakes made by the customer, or items that are not defective.

4. If the same model is unavailable for exchange, the company will offer a similar product. If the replacement is of higher value, the customer must pay the difference, which will be communicated in advance.

5. In case the company delivers the wrong product, wrong color, or wrong model, the returned item must be in original condition with all accessories intact.

6. Software products cannot be exchanged or refunded under any circumstances.

7. Printer products are only covered under warranty for the unit itself, excluding consumables like ink cartridges, toner, etc. Used printers cannot be exchanged; they must be sent to the service center or claimed at SmartBlock Tech Co., Ltd.

8. For products with issues beyond 7 days of receipt, exchanges are not immediately possible and must be sent for claims at SmartBlock Tech Co., Ltd.

9. Damage not covered by warranty includes items that are broken, cracked, burnt, bent, twisted, or scratched, or parts that are missing or tampered with.

10. Damage caused by accidents or natural disasters such as flooding, fires, lightning, or earthquakes is not covered by the warranty.

11. Damage from improper storage, such as glue stains, water marks, rust, scratches, or broken circuits, is considered outside warranty coverage.