Help center · 13 guides · about 97 min end to end
SmartPOS help, in setup order.
From sign-up to your first sale and your online store. Follow them in order, or search for the one you need.
Searching everything instead? Press / or use the search in the header.
Get started
- 01
Create your SmartPOS account Sign up for the 14-day free trial, choose your country and verify your email. No card and no install. 2 min - 02
Set up your business details Add your business name, logo, currency, time zone, financial year and tax number so receipts and reports are right from day one. 3 min - 03
Choose your edition and turn on its modules Pick the trade edition that matches your business so the right modules (tables, bookings, repairs, memberships, scales) switch on. 2 min
Set up your shop
- 04
Add locations and registers Each shop, truck or warehouse is a location with its own stock, registers, invoice layout and tax settings. 5 min - 05
Add staff, roles, PINs and languages Invite staff with their own login, role and interface language, and give service staff a quick PIN for the register. 5 min
Products
- 06
Add products and services Create items with prices, barcodes, tax, stock and photos, or services with durations, so you can ring them up and they appear in your online store. 10 min - 07
Import products from a spreadsheet Load hundreds or thousands of products, prices, barcodes and opening stock from one CSV or Excel file, free on every plan. 20 min - 08
Variations, units and modifiers Sell sizes and colours as one product, sell by weight or by the box, and add extras like oat milk or extra cheese as modifiers. 10 min
Your online store, built from your catalogue Sell
- 10
Connect a receipt printer, scanner and cash drawer Set up a thermal receipt printer, a USB or Bluetooth barcode scanner, a cash drawer and a label printer with SmartPOS. 15 min - 11
Ring up your first sale and close the register Open a register with a cash float, make a sale, take payment, print the receipt and close the shift with a cash count. 5 min
Settings
- 12
Tax rates and tax groups for the USA, UAE and Pakistan Set up sales tax, VAT or GST as rates and groups, decide whether prices include tax, and print tax on receipts correctly in each country. 10 min - 13
Change the language and edit translations Run the interface and receipts in your language, set a different language per user, and edit any word with custom translations. 5 min
Email support
Replies within business hours.
FAQ · 8
Help center questions
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01Where do I start with SmartPOS?
Start with "Create your SmartPOS account", then follow the articles in order: business details, edition, locations, staff, products, hardware, first sale. Together they take about an hour for a small shop.
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02Is there help inside the app?
Yes. Settings have a search box, and these articles match the menu names in the app. Menu names can differ slightly depending on your edition and modules.
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03Can someone help me set up?
Yes. Book a free setup call from the contact page and we will do it with you on screen share.
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04Which languages is help available in?
Articles are in English. Support replies in English, Spanish, Arabic and Urdu.
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05How do I import my products?
Use the product import template. See "Import products from a spreadsheet".
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06How do I set up tax for my country?
See "Tax rates and tax groups for the USA, UAE and Pakistan".
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07Where do I log in?
Use Log in at the top of any page, or the link in your welcome email.
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08How do I contact support?
Use the contact form, WhatsApp in the UAE and Pakistan once the line is published, or the email button on this page.
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